Quick Assist is a new app that replaces the legacy “Windows Remote Assistance” functionality. It’s technically a remote desktop app, but it’s designed to be easier to use, and it’s more secure. Unlike the Remote Desktop app, you’re not required to enable “Remote Desktop” or “Remote Assistance” through the System Properties, or open a firewall port. However, it requires two people (one on each end) to share a computer screen over a remote connection. It’s designed this way because the app is meant for one person to help another to solve problems on a remote computer. In this guide, you’ll learn the steps to get started using the Quick Assist app to resolve a problem on Windows 10 or when you need assistance figuring out a piece of software.
Get remote assistance using Quick Assist
To get remote assistance on Windows 10, the person offering help must initiate the process, and the person getting help must allow the connection. Here are these steps: Once connection is established, you’ll be able to see the screen of the remote computer with access to the mouse and keyboard. Quick Assist, Assist another person Quick Assist Microsoft account Remote assistance confirmation code Remote assistance full control Remote assistance with full control
Quick Assist app controls
The Quick Assist app on Windows 10 is very straightforward and simple to use. While the remote computer only gets a simple set of controls to stop screen sharing and terminate the connection, the person giving the assistance (Administrator) get access to some nifty features, including the ability to select the monitor, annotate, see the actual size of the screen, restart the remote session, and even open Task Manager. And you also get the reconnect, pause, and end button to terminate the connection. Overall, Quick Assist is very easy to set up and use. One of the best features is that you don’t need to configure any settings in advance, and it works perfectly on PCs using a firewall. Update July 9, 2020: This guide was originally published in August 2016, and it’s been updated to reflect the new changes. All content on this site is provided with no warranties, express or implied. Use any information at your own risk. Always backup of your device and files before making any changes. Privacy policy info.
